Ortiz is 'terribly upset'

If it is to believed: ‎"Ortiz last week expressed sympathy for Swartz’s family but said she was “terribly upset” they’re blaming her office."

In a context in which the key issue is judgement and proportionality could there be a more glaring example of insensitivity? How could she possibly imagine it is appropriate to emphasize how 'terribly upset' she is that her office has been blamed when the context is someone has taken his own life? Truly extraordinary and if true, sadly revealing.