It's an overpriced service, in my opinion. The reliability is good, but I'm paying $60 a month for their slowest speed. When I lived in PA I was getting twice the speed for $20 a month. Maybe that isn't unreasonable when you're also getting cable and phone for not too much more as a package, but I don't have a TV and don't need a landline so they're just gouging me.
One of the things I really hate about this area is how expensive everything is.
e: side note - when they come to set up your internet make sure all your machines are booted into linux (if you dual boot), otherwise they will attempt to install some of their software on your computer. They don't have a linux version of the software and will just give up and leave. If you have windows or osx running they won't leave until you let them install it.
I would recommend them as they also have a 300MB down package - but you have to ask for it as most of the people who work for them are idiots but their service is great.
Side note - I had them install my internet - had my HDTV setup with an antenna (Free TV, Imagine that) and they asked who my cable provider was... They had no IDEA you could get HDTV picture with an antenna - these are the same guys INSTALLING HDTV setup boxes at your home, crazy! END OF RANT!
I know what you mean about HDTV. I use the antenna to get free HDTV too. People come over to my place and see how clear it is couldn't believe it. It's funny people who work in the industry do not know about it haha