Because it is during security incidents that you really find out what type of company you are dealing with. With Cloudflare they informed users quickly, were transparent about what happened and took their licks. With Linode they didn't inform users and we still don't know what happened.
As a former customer I would never, ever use Linode again.
We've heard you http://news.ycombinator.com/item?id=4840352 again http://news.ycombinator.com/item?id=4121734 and again http://news.ycombinator.com/item?id=4911934 and again http://news.ycombinator.com/item?id=4652662 and again http://news.ycombinator.com/item?id=4427802 and again http://news.ycombinator.com/item?id=4545458
In every Linode thread that pops up, no matter what the thread is actually about.
We get it. Move on.
Linode is a toy and should never be used if you value the security of your data.
Substitute "Linode / data" for "Bitcoin / money" ? Sorry, couldn't resist.
Looking through your old comments and linking out a bit it seems the incident occurred as a result of a leaked password from an employee. Seems pretty simple, and I take them at their word in their statement (http://status.linode.com/2012/03/manager-security-incident.h...) that they've made improvements here. Only a month later Bruce Schneier praised some new password related features being set up (http://www.schneier.com/blog/archives/2012/04/password_secur...).
I'll agree they're obviously in no mood to make public comments about this, but I think that might be part of that I think they're more than happy to not be a destination host for users that want to store unencrypted bitcoin wallets on hosts. I'd certainly never store anything that translates into money on a public host.