It is great that FlightCar is doing the little things to prioritize customer service. As noted in the article, their idea of specializing in multi-day rentals is unique and in time, I believe they will beat out their competition.
Thanks for the kind comment! We really do believe it's all about the customer in this industry plagued with terrible stories of HR gone wrong. :)
No problem! I guess one concern of mine is that I can't seem to find is whether or not some level of background checks are being done on the drivers who put their cars up for rent. It could be a potential security hazard right?
We do an MVR check--not the same as a background check, but we do double check identities as we have physical hand-offs. Its good to note that the MVR assures that they're a relatively good driver, and that our theft, collision, and liability insurances will kick in if anything goes wrong.
Gotcha, that sounds great...good luck with everything! Bring it to the less exciting of Pittsburgh as soon as you can :D