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The implication there was that because Salesforce owns Heroku, they would be able to pay up major cash if Rap Genius got some other Heroku customers involved in the lawsuit.

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I don't think you can sue Heroku because it was "slow". Were any SLAs offered by Heroku explicitly not met? If so that's a different story.

If AWS was able to be sued by every customer who didn't understand how their infrastructure config worked with the underlying EC2 network, or did something incorrectly for a time due to a documentation mistake there would be more lawyers working at Amazon than engineers.

The argument is not about sueing Heroku because of them being slow. It's sueing them because they lied.

Define "lied". Not having clear documentation or you not understanding 100% how their back end system is implemented does not mean they were lying.

Seems like at most you could sue to get back some of what you paid them.

Do not treat loss as only the money lost. Lost customers are priceless and one can put a high price tag to that.

Also loss in productivity because their documentation was misleading.

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