as someone who works for TR, this makes me sad.
The Zotero lawsuit in Sept. 2008 broke a lot of my faith. I stuck around for a further two years trying to change things as best I could, and even managed to reshape TR's open source software policy, but I couldn't resolve the cognitive dissonance around competent legal practice virtually requiring a subscription to Westlaw and/or Lexis Nexis.
So, I got out. Ended up way happier. You can get out, too. TR has plenty of brilliant folks--engineers, managers, and executives alike--but it's hard to have organization-scale clarity of purpose and execution when you're dealing with 60,000 people.