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Reactions to obnoxious customers is strictly unprofessionally and shouldn't be tolerated. Someone is paying you to do your job. Do it right.

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If I am doing all the serving, and the cooks are doing all the cooking, what then is the Appleebee's CEO and stockholders doing? The people working at the restaurant are the ones creating the wealth. They're not "paying" me, I am "paying" them.

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