Don't get me wrong, I'm not saying WiFi was a brilliant move or anything: I'm saying that it's not JCP-exclusive, it's not particularly important, and there's nothing pointing to the conclusion that it was Ron's idea or decision. (My money's on the bet that it was in place before he took over.)

> If I'm in the store, how about making my experience shopping at the store as good as possible and not tell me to pull out my phone to make it work?

100% agreed.