As for network connections, we have two providers of internet connections always available for such cases. One goes down, the other one takes over. We take redundancy very seriously.

100% SLA means that we guarantee that the services will be available 100% of the time, OR we give 50x compensation for the downtime. Basically if the servers are down/unreachable for 1 hour - we credit your account with 50 hours worth of credit.