Goog has major issues with customer service. If you're running a business, your first inclination 95% of the time, should be to make the customer really happy. If they have a complaint about your service, you bend over backwards to make it right. Especially, when these people are use to paying a CPC of $10 for some of their ad campaigns.

Can you imagine that type of response from Amazon web services support staff? Especially, if you had an unresolved $3000 bill with them.

I recently set up an online store using Yahoo Merchant solutions. I ran into road blocks two separate times, and when I went to their "help" section, I found a 24 hour customer service phone number, so I called them both times after midnight. On both occasions, within a minute, I was talking to a live person who spoke fluent English. And I had my issue resolved within minutes. Needless to say, I'm going to continue using Yahoo Merchant Solutions. The interface is pretty clunky, but I've been really happy with their customer service.

Google could take a lesson or two from Yahoo and Amazon on this.