This seems like advert for 'eBay pages'.
It also sounds like she had a model that allowed her to build an engaged userbase and enlist them to help her build the business.
Granted this is all just what one article says, but this is exactly the sort of thing you're supposed to do as a start up of any kind.
Sounds like a relevant success story to me.
I bend over backwards for my customers and still get negatives. College students seem to be the worst. If they don't get things exactly their way, you get a negative.