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so when companies knowingly hide credit card charges, and doesn't notify users of term changes that may affect customers especially when it comes to hidden charges.. I don't expect anything, other than to bring to public what kind of company this is. Is it really a mistake to charge people's credit cards without notification ?

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Yes it really is a mistake, and you're being obnoxious. Please stop.

I disagree, he's not being obnoxious, the apology isn't super clear so he could be mistaken.

It reads like they've decided to take $99 from previously free customers on the basis of them not complaining when they were sent an email. If thats the case, I personally think it's a pretty crappy practice and any customer that claims to have not recieved the email should be entitled to a refund.

If thats not the case, they should probably take a look at the message because it's confusing.

p.s. Please don't come back with a selective quote. The "what happens" seems to conflict with the "Next steps" which is why I'm confused.

Hrm, I agree with what you said. I overreacted. Wiping my comment.

You're right. You get the stake, I'll get the kindling.

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