They made some poor decisions in the user interface this time that make things more difficult or impossible for average users. Hidden menus, hidden options... I know they can't copy iphone/android's user interface elements because of patents, though. Plus everything is so slow - launching apps, loading web pages, etc. Things that hinder both average and power users include having two desktops, two control panels, two versions of most apps (the metro one usually being very crippled), and having no start button in the windows 7-like desktop anymore. Add onto all that the lack of apps, the un-user-friendly behavior, like shutting down without asking, including while I was trying to record a meeting in onenote - the expensive desktop version, not the free metro version, which doesn't include the ability to add audio anymore. Luckily I was also recording it on my android phone - had no problem, shared the audio file to dropbox and emailed the link to others. Can't do any of that in Windows 8, at least no where near as easily anymore.