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Chat is not done right until you include search functionality. There is an incredible wealth of information that is exchanged through mediums like this that just gets lost if you don't have a good search function. So at the moment this is collaborative chat done wrong :) I hope you accept this as constructive criticism because other then that the product looks pretty well designed.

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I got the small IT consultancy I work at using hipchat, we love it! The main reason I wanted us to use hipchat versus the conventional IM'ing is for this exact reason!

One thing hipchat needs to work on though is that when you use the search functionality on the windows air app it really just opens a browser windows with the results. This is a little clunky and irritating i think!

Going a step further it'd be nice to easily be able to select snippets of conversation and tag them for later reference or even perform other actions like emailing them.

I hope hipchat continues to develop more functionality that bridges the gap from synchronous communication to asynchronous for utility such as this.

Totally, search is a big feature that is going to be added soon.

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