I'm also a RS customer but how do you see this as "integrity" as opposed to a regular business decision done with the intent to prevent future problems?
(Noting also that there is the PR value of spending money this way as your comment proves!)
(Noting also that there is the PR value of spending money this way as your comment proves!)
But they chose a higher road.
Obviously, I expect Rackspace to pursue its own business self-interest, but often there are multiple ways to do that, and not all of them are win-win for both the hosting company and for its customers.