Streak (YC S11) launches Google Drive Integration
blog.streak.com
blog.streak.com
We quickly adopted Streak to do customer support right when it came out, because we were stoked by the GMail integration.
In the end, we found the canned responses to be no better than GMail canned responses though, and also Streak never seemed to "stick" as part of the support workflow. The support team ended up basically just sending emails, and the dev team didn't end up getting better visibility into issues.
Recently, we switched to using UserVoice to handle support, and it works really well. We were using them for their IdeaForum, but also replaced our wiki/manual with their knowledgebase, and replaced Streak with their helpdesk. UserVoice ends up giving us a lot of data about support, and integrates search/knowledgebase nicely with support. I also like that the UserVoice iOS SDK is open source, and I was able to fix a display issue I noticed, and get a pull request accepted immediately.
I also tried to use Streak to do PR - that might have not worked out because the intern wasn't very into doing PR, but I also felt a little clumsy trying to collaborate with her via Streak.
It would be awesome if every block could have some "special files", not the ones the customer send you (request for proposals, work orders, purchase orders), but the one you generate and send. I would like to have a button to just simply attach a Google Docs Word File as PDF on a mail, and send it.