But when you do something wrong they generally want to make it clear.
That is what is happening with PayPal here. No one feels the need to write something good about them when everything is going right(Even if that is happening all the time). One genuinely dissatisfied customer can bring you a lot of bad name(Even if sometimes that is purely an exception).
In fact the problems with PayPal are much more wide spread. I'd say that PayPal got lazy because no one has challenged them. As a result they still have an underinvested product that is painful to use.
I've used paypal as a merchant/developer on many products and on my latest project I actually decided not to bother charging customers until Stripe arrived in the UK (which it now has).
It's not that people don't feel the need to write something good about PayPal, it's that there's very little good to write about PayPal.
(not to detract from what PayPal originally did, which was monumental at the time, but they rested on their laurels)