In defence of ColinWright, it was partly due to his quick comment, upvote and crosslink that got this story onto the front page. Otherwise it might have floundered and never reached the front page, which would possibly have meant a whole flood of posts asking the same question, until one gained traction.

Having said that, I too found the logic of pointing out an email address for support, while posting a submission, somewhat contradictory - but certainly nothing to get aggressive about.