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not true for all customers - I needed to send them nothing of the kind (in the US)

This was dedicated servers (root servers they call them) - and I'm from Europe.

they haven't been doing this forever, so if you've been a customer for a while, you might not have been asked.

they also don't ask business customers (might not be true for all countries) if they supply certain details about their business.

Hey - I didn't have to provide anything but a CC number and I'm based in Europe. We don't have a huge account, how many boxes did you order?

I did need to send them scans of ID documents and I am in the US.