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Comment by sridharvembu | Hacker News Reader

(CEO here) There is no particular reason. Perhaps part of the reason is that we don't have an org chart the conventional way many companies do. If you look through our posts and our press releases, the people who run our products are mentioned. LinkedIn has a lot of our people too.

This public presentation I made 3 years ago on our history: https://docs.zoho.com/show/published.do?rid=s0uyx6d6a7e9c859...

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Sridhar, thanks for taking the gloves off and writing this. You just don't read stuff like this every day. I don't know why, maybe it's the ultra-PC feel-good environment we're in (esp. in San Francisco), or everyone is worried about each others' feelings, I don't know, but such direct, crisp writing seems so rare today.

High-level business tradeoffs like this are fascinating and worthy of discussion. Even though you name names, it's clearly about the ideas, and not the people. I wish more people had the courage to write so openly and frankly about how they feel.

I'm glad Zoho is getting some love on HN. The article makes a lot of great points.

Unfortunately I'm going to be a wet blanket: I've signed up on Zoho a bunch of times over the years but never stayed because of the Zoho design, or lack thereof. The text is too small, the fonts and icons are ugly or amateurish looking, and its not mobile friendly.

Look, I want you guys to win. I can't stand Salesforce. I'd rather use Zoho products than Google products, but please give some attention to your UX/UI.

Thanks for listening!

We are listening. We take all the criticism to heart. We are focused on UX and quality. You will see a transformation.

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