The extent of his confusion is breathtaking. Apparently very few people get what this is all about. The real question is this:
Does the government (a) mine content and/or metadata in these service providers' databases for suspect activity, or (b) can it only access specific accounts after naming the account holder?
What happened at Verizon is (a). Page and Zuckerberg say it's not what happens at Google and Facebook.
What Page and Zuckerberg meant when they were talking about "scale" is that the government cannot mine their databases for suspects. Not directly, not indirectly, not through a secure portal or in any other way.
The government can and does make requests (lots of them) to have specific accounts opened, and what Google/Facebook apparently do is to make that process technically more efficient via a secure portal.