if something is not right, does it matter what the tone is? Why there is always such a defense to twitter?
I just heartily dislike whiners (having experienced being whined at over a service). Fine it doesnt work, fine it's a problem: but if you've raised it with me dont remind me every 10s and dont posts a million blog posts lambasting me for not fixing it instantly. If it's not fixed next week tell me again, if it's still broken in a month THEN have a moan. But if you whine the second it breaks I wont bother fixing it till you ask nicely :)