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This is an interesting book about how to effect change in organizations: http://www.hackingwork.com/

http://www.youtube.com/watch?v=H07pbDhBgXg

Btw, what are some of those potential improvements that you have identified? :)

There's a lot of low hanging fruit :P for example the webpage is awful, something out of the early 2000's, the main system is made on Forte4GL and doesn't support 64 bits so we're having huge problems with scaling.. and the list goes on and on and on..

http://en.wikipedia.org/wiki/Forte_4GL

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