Correct, we do a decent job on mugshots/driver's licenses, but are not at commercial level performance yet. Keep an eye out for NIST FRVT 2012 [1] and our upcoming conference paper [2] if you'd like to see more complete comparisons.
[1] http://www.nist.gov/itl/iad/ig/frvt-2012.cfm
[2] http://openbiometrics.org/publications/klontz2013open.pdf