I volunteered at a hotline, answering phones for a year. Due to the nature and potential consequences of the work, we were trained pretty thoroughly over the course of 3 months before talking to any real callers. During my conversations, I realized that many callers were lonely with no one else to connect with, and that many had varying degrees of mental health issues. It was one of the most challenging and rewarding experiences I have gone through.

Your callers are probably a different profile than the ones that called our hotline, but I would be very cautious about giving out identifiable details in the answerers' profiles. Also, knowing how difficult my volunteering work was, I'd like to know more about the training process for your answerers.