I hear this often if I try to discuss Amazon.com work conditions, but I don't like the excuse. Costco is the largest company that comes to mind which makes much stronger claims and (if you believe them) treats employees, even 'unskilled' employees, better.

Here are some Glassdoor reviews for Costco Wholesale:

http://www.glassdoor.com/Reviews/Costco-Wholesale-Reviews-E2...

I'm sure this isn't a good comparison. But Costco is doing fine and has a large market cap (52B).

This isn't new to Amazon.com, but Amazon.com is exemplary in treating employees in high-demand (i.e. easily replaceable) positions poorly. We should talk about their warehouses because their policies alone could nudge the industry to being more compassionate.

Bezos repeats that "long-term" "willing to be misunderstood" stuff a lot, but how many companies have tried really treating replaceable workers well? Maybe the current conditions inhibit workers from fulfilling their potential and making larger impacts than carrying boxes.