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Comment by jusben1369 | Hacker News Reader

"This is a pretty ridiculous complaint" - No offense, but this is a ridiculous complaint. You totally sidestepped the point of the article - what message are you sending to your full price paying customer?

Imagine you're side by side with a guy in two checkout lines and by chance you have the same 6 items. Both of you get rung up and it comes out to $100 on the display. At that point, you reach for your card. The other guy though, reaches over to the cashier and does a wiggly weird handshake. The cashier smiles knowingly, hits a button and boom it says $86. You've got no recourse to complain. The items you picked up were clearly marked and you accepted the total amount. You start to notice how every 5th person does the goofy weird handshake? Feel like shopping there again next time?

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Imagine you're in a store and the person in front of you pulls out a coupon and gets a discount.

But you don't need to imagine it because it happens all the time and you still shop in stores.

And you're offered those coupons all the time in newspapers and magazines but decide they're not worth the hassle. Here the first time you even discover coupons is at the checkout

If you first discover that coupons exist at the cashier, you must be an alien going to a store for the first time.

You hit the nail on the head with the first part of your comment -- you decided they weren't worth the time, and therefore you don't save the money. You don't huffily dump your items and leave the line. No, you think, "Hm, maybe I should clip coupons next time." (Although, of course, you don't.)

"If you first discover that coupons exist at the cashier, you must be an alien going to a store for the first time.'

I guess the risk of using an analogy is they eventually break down if you go too crazy on them. I made it a "real world" example to look at the online experience another way so that people could perhaps relate to the original's author pet peeve. I think if the author of this original article felt like he understood how to get a coupon for the site he was on and decided not to anyway he wouldn't have written the article. Subtle but important point here.

How many websites with coupons do you have to go to before you realize that websites have coupons?

The article doesn't even suggest getting rid of coupons, it suggests putting them in a different spot.

And, usually, I shrug those coupons off because they are $.60 off of a product I wasn't going to buy in the first place, so I don't care.

On the other hand, if I buy something at Bed, Bath and Beyond or almost any clothing retailer without a 20% off coupon, I do indeed feel like a chump. If the cashier in a store I've never been in before asks 'do you have any coupons?' after ringing me up, I definetly feel like I've screwed up, but I'll still finish my purchase because, well, instant gratification and societal expectations and all that. But I'm not going to go back to that store until I DO have coupon.

So maybe it depends. If your shtick is 'Never pay full price and find ridiculous discounts,' coupon fields might be the way to go, as long as you always have coupons available. But if you expect even some customers to pay full price, having your cashiers ask everyone for coupons is probably not the best practice.

See now THAT is an analogy that makes sense.

No I don't shop in stores that I know give out coupons.

Biggest one is Bed Bath Beyond. If for some reason Amazon can't wait and I need it now, no way in hell am I buying a product from that store w/o the 20% off coupon

This is not analogous, and you should know that. The invested effort of going to a store is a lot higher. Look at the abandonment rates of average grocery store visits compared to even the highest-conversion website and it should be obvious how this analogy falls apart.

I see people use coupons all the time. By the time I get to the register, I've already effectively "accepted the total amount." Coupons don't bother me.

Why would they? Moreover, why would I want to complain?

Are coupons really that egregious to you?

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