Quite true. Where they excel is physical processes (hardware and people). Within an hour of being there it's evident: monorail quickly ferries you from tarmac to customs (easy), then fingerprint scanner connected to PC running Windows XP craps itself 10 times before success (annoying). Your luggage is neatly arranged on the conveyor by staff so that it's upright, identifiable and simple to pick up (easy). Go to bathroom and grin as the urinal flushes itself, then wash hands with delightful auto soap dispenser and auto basin then quickly egress to the airport subway (great!). Discover onboard wi-fi only accessible using unintelligible pre-paid system (nuts...I need to check my email). Oh well, I'll be at the hotel soon. Check in and bang your head against the wall as they advise one part of their system has the correct check-in/check-out dates, while another critical system has different dates. Lovely clerk talks with manager to find a work-around to a double-booked room. Finally get in hotel room and whip out Macbook Air...Ethernet access only. Off to the local Softbank store to get a dongle. Plug it in - 100/100mbit internet connection (Lovely!).
You're in a state of flux between delight and bewilderment.