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Comment by mattbarrie | Hacker News Reader

Hi there, I'm the Chief Executive of Freelancer.com. This is ridiculous. If you have a specific example and can send me your username to matt@freelancer.com, I can get someone to look into your case for you.

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I have noticed that you guys tend to pop up when these thing surface. Perhaps you should dedicate your efforts to better customer service, so you wouldn't see these stories in the first place? As you can see I am far from the only one with a bad experience.

Thanks for the offer to look into my case, but I have wasted enough time with it. Keep the 50 dollars. But the price is that I warn everyone that will listen. So, in the long run, better customer service would probably be worth it for you.

We have more customer support agents than any of our competitors- we have over 220 people in our support centre. We also provide support in 10 languages, which no-one else does. If you have a specific issue I will be happy to look into it.

and none of them cares about your customers - LOL! maybe you should get 20 that do care...

The guy is going out of his way in his free time to lend you an ear. I think it's unfair to continue to air your grievances.

I don't think I said anything that was unfair. I think they're not really trying to solve the actual problem - instead of accepting the responsibility and trying to fix the issues they're being defensive - who cares about how many support people they have - obviously they're not doing a good job if people are voicing their issues here...

Your comment accuses Freelancer of theft. You seem to be intent on airing your grievances. You seem to have someone's ear, asking for details. Why not take up the offer?

mattbarrie pops up here, but not available to his paying(!) customers at freelancer.

He was never able to explain to me how the project that I started and paid for in thousands of $$ was closed by the developer who did not deliver anything. And the kicker is that I couldn't even leave a feedback!

Hi there, I'm the Chief Executive of Freelancer.com. This is ridiculous.

I were to believe you if I wasn't in the same guy place. I was "scammed" in around $250 from freelancer.com. Basically, the website refused to give the money back.

matt: you customer service and protections are ridiculous. That's why you will never have a single $ from me ever. You are lucky I have not filed a report with CA Attorney General against your company.

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