We have more customer support agents than any of our competitors- we have over 220 people in our support centre. We also provide support in 10 languages, which no-one else does. If you have a specific issue I will be happy to look into it.
and none of them cares about your customers - LOL! maybe you should get 20 that do care...
The guy is going out of his way in his free time to lend you an ear. I think it's unfair to continue to air your grievances.
I don't think I said anything that was unfair. I think they're not really trying to solve the actual problem - instead of accepting the responsibility and trying to fix the issues they're being defensive - who cares about how many support people they have - obviously they're not doing a good job if people are voicing their issues here...