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There was a report about 12 years ago on the Israeli company Amdocs that is enlightening:

http://www.youtube.com/watch?v=H20Naj176M0

Amdocs "helped" install the phone lines in the White House in 1997.

Amdocs' main product is billing software, so it aggregates raw Call Data Records (CDRs) from telco switches, and turns them into customer and peer billing data amongst other things.

Just like Narus' main product was aggregating raw Internet Transmission Records from telco switches and turning them into customer and peer billing data for network usage?

No, Amdocs does billing software, which is precisely as unexciting as it sounds. CDRs contain a motherload of metadata (who called whom, how long etc), but have zero content about the actual content of the call, and they're generated by the other systems that feed into the billing system so their contents can't be changed.

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