> On the other hand I think Android is a just a confusing mess to use, and I say this as someone who is fairly familiar with its innards and has been hired to write Android firmware code.

That's funny, because my grandma uses Android just fine, even though she had never touched a computer in her life before using Android. Being "familiar with its innards" and having written Android firmware doesn't give you very good insight into how average users interact with the device.