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>> Is it a case of too much distance between the HW and SW people?

The article points out the Surface 2. Software and hardware developed by MS and it still has bad battery life when compared with Nexus 7 and iPad (it has half the battery life of the Nexus 7).

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But Surface 2 Pro runs on a Haswell, its much more powerful than any Android tablet

How much will a user notice that performance difference in everyday use? Maybe they are putting in more power than is needed. Also the Surface RT battery performance is just as bad and it's running ARM I think.

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