We already use chat rooms, individual chats, tickets, video conferencing, email, dashboards, whatever.
But sometimes the bandwidth of just sitting with someone and looking at a problem together is so much higher that you can solve big issues in a very short time.
I think some psychologists could study this, it's right up their alley - what is lacking in remote co-operation devices. I personally think it's partly that you need to see what the other person is looking at and also you must be able to observe their body language. A way to do "Look here, this is important in about 0.1 seconds." But I have no evidence.