PagerDuty’s New Mobile Incident Management App | Hacker News Reader

PagerDuty’s New Mobile Incident Management App

blog.pagerduty.com

27 pointsjoelambe8 comments

I was pleasantly surprised by the update. It's so much easier to acknowledge an incident and prevent phone calls or other escalation while I'm working on the issue.

I feel like PagerDuty now really does its job and then gets out of the way, which is exactly what I want after I get a PD alert.

It's just unfortunate that your brand has to be associated with the dreadful feeling I get when something breaks.

Would you feel better or worse if your alerting system were down and Yoh didn't see that your site has been hard down for hours? When something I'm babysitting breaks and I get a timely notification of that, I'm quite happy that I received that notification.

I appreciate the monitoring and happily pay to renew it every month. But I involuntarily cringe when I get a billing e-mail from PagerDuty, or a newsletter or something.

This is because the name itself has been burned into my mind as a reason for dread. "What's broken" "How bad is it?"

It seems pavlovian.

As a user of PagerDuty, this is most welcome. The only unfortunate thing was that I was just on call before the update and won't be on call again until January.

It is worth noting, you'll need to log back in after installing the update. Doing an iCloud restore of your iPhone has also triggered a logout in the past. Basically, never have push notification as your only notification method. Also a reason to consider sticking to manual app updating.

The app is much faster, and much better looking, but I can't help but think functionality has taken a backseat. While before it would tell me not only that I was on call, but what on call schedule I was currently on call for on the same screen. Many people use multiple schedules to set up a primary and secondary on call for a service. Now, it just tells me that I'm on call.. it takes a lot of digging in the app to see which on call schedule.

PagerDuty support here. Thanks for the feedback. I'll pass it along to the dev team. Any other feedback that you'd like to share with me would be much appreciated.

Heh, I feel silly for not having mentioned it in the Feedback form on the site, your team has always been incredibly responsive to requests/concerns submitted there.

My only other comment is that when you go to Users, and then select "On-Call Now", it shows the escalation policy, and again not the on-call schedule linked to that escalation policy. So for example, one might see a couple people listed as on call for each escalation policy but it doesn't at all indicate on that screen which schedule they're on call for. If I wanted to manually use that screen to contact whoever the primary on call for networking is, I'd have no way of knowing who to contact.

I just emailed you to continue this discussion offline. Thanks again!

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