Not a restaurateur, but I'd imagine they would be most interested in how you handle negative reviews. Couldn't find info on how you guys handle that.
Is this more of an alert system on reviews being placed?
Is this more of an alert system on reviews being placed?
Having a family in the restaurant industry, I can say that most negative reviews and rants can be diffused with a little discussion and an offer to make it right. With Bistro, we just want to find every mention (from review sites or even personal blogs) and just start that conversation.
Currently, when a negative review comes in, we notify the user and provide advice on how to properly handle it. In the future, we will be incorporating some more advanced sentiment analysis to notify users of negative mentions on sites that don't offer a star-rating system (Twitter, Facebook, etc).