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Comment by rbanffy | Hacker News Reader

Probably it's a question of support. Supporting a given config costs money. While I never called Acer's for the Ubuntu I use on my netbook, it's fair to say I am not a typical user.

That said, the netbooks in question not only don't come with Windows, they are as Windows-proof as can be.

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I'd be content with zero-support[0] PCs sold without any OS. At a guess, some 5% of the market would go for that, including most Linux users as well as many Windows power-users who have a wipe-before-use policy on store bought PCs.

[0] There would still be a hardware warranty.

It's still cost until you discover the hardware problem was not a hardware problem.

As much as I love Linux, I recognize there is a legitimate reason to bundle Windows with many models - the support and remote diagnostics infrastructure is already deployed whereas with Linux OEMs would have to build one. It would be a better one, of course, but with the razor thin margins they operate, they may not be able to afford it.

Seems perfect for a startup: a linux support group that supports all flavors and geared toward the newbie/non-hacker computer users.

I think the percentage should be bigger. Besides the obvious powerusers, most companies do their IT in-house...

Having called support in my life very few times, and having received the answers I did, I have come to the conclusion that it is a waste of time to even consider calling. I have a hard time imagining what people see in tech support and how they help.

Most people who call tech support do so in lieu of reading documentation, rather than because something they know how to operate isn't working properly.

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