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DigitalOcean's pricing page indicates that "All cloud hosting plans include automated backups". (https://www.digitalocean.com/pricing) From the email you received, it sounds like this is clearly not the case. I wonder what other claims DigitalOcean is making that are not true.

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There is an automated backup system that you have to enable for a droplet, that creates a snapshot every few days. It's a clear part of a droplet's control panel. They began charging for it in July 2013. The price is 20% of the droplet's monthly cost. Sounds like they need to update their pricing page.

This is pertaining to a droplet feature though, and not some low-level backup system. Meaning, it's not as if they're lying about the infrastructure below what a normal customer can see. They just have an erroneous pricing page.

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