Watch how to easily upload screenshots to your favourite issue tracker with Freshlog, currently supporting Lighthouseapp and Unfuddle:
http://www.youtube.com/watch?v=QXDJhQqVnyA&fmt=18
I'm looking to integrate with other issue trackers and project management services like Basecamp, let me know what other services you'd like to see Freshlog integrated with.
Would you use this? Let me know how I can improve!
I feel like your video is focused on the features your product has instead of how it will help me solve my problems. My problem is that it's a pain to take screenshots of a bug I want to report, so my developers might be confused about what the actual bug is.
Freshlog can solve my problem by making it easier to send a screenshot to the bugtracker. That's the idea, right?
Based on the video, I'm not too keen on the UI, and that's bad, because the UI is really important for a product that makes it easier to do something I can already do.
What would I envision for a UI for this kind of product? Well, I do web application development. I also don't need the editing features that often; my bug reports would usually just be a screenshot. So what I'm imagining would be a toolbar button in Firefox which lets me drag a box around the screen (or maybe just selecting an element would be enough); it'd capture a picture of the thing I selected and send it to my bugtracker.
Is your site a bug tracker itself? It seems like it just sends the screenshots to an external tracker. I don't understand what the threading features have to do with the screenshot part, and how they integrate.
Yep, you're right that Freshlog can send a screenshot directly to external bug trackers; currently it supports 2, namely Lighthouseapp and Unfuddle.
I intentionally navigated to my app to click on the "Area Screenshot" button to take a screenshot for illustration purposes, however, what I normally do and recommend is to use Mac OS X's default screenshot short cut keys: CMD SHIFT 4 and just take a screenshot anywhere, and the upload screenshot HUD will appear.
I do quite a bit of web development too. While having an Firefox plugin is a neat idea, I'm considering developers who would need to take screenshots of bugs across different browsers too :)
Freshlog's website isn't a bug tracker actually, the local cocoa app is the one sending the screenshots to an external tracker.
And as for the point about threading, when someone replies to a screenshot with a screenshot, the reply gets logically indented. Maybe I should rephrase that part.
Thanks for your help comments! :)
We also use Mantis for our bugtracker, which kinda blows. We're considering switching; which bugtracker (of the two you support, or any other) would you recommend?
Unfuddle on the other hand has 200MB storage for their free accounts, they're pretty nice to use too, check out their plans:
http://unfuddle.com/about/tour/plans
Trac and FogBugz seem pretty popular too.
Disclaimer: I'm not affiliated with any of these issue tracker companies