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"This isn't unlike Apple's insistence on Apple-branded RAM being used in their machines; if you're having Mac problems, and you have third-party RAM installed, AppleCare will tell you to take a hike."

Not true. Twice I've had Macs have issues and both had Crucial RAM. Each time I was asked to remove the RAM and re-verify the problem. Each time the problem persisted and was fixed by Apple.

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So in other words, Apple wouldn't deal with your problem while you were using non-Apple RAM. I think we agree here.

That's a kind of unfair spin. A much fairer summary would be "Apple had him check whether it was an issue with his third-party memory before sending it in."

Verifing that the problem is something that they can help you with is part of helping deal with the problem. It's not the same as telling you to "take a hike".

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