I'm kinda amazed that the support staff would risk their freedom for only 50-75k a year.
In that context it might have felt pretty harmless. It's somewhat analogous to being rude to people on the Internet. We all know it's awfully easy to antagonize people who you're not face-to-face with. Similarly, being a forum moderator for the Silk Road must have felt a lot different than standing around in a warehouse while a bunch of Columbians package coke.
From a legal perspective, I guess it wasn't that different after all.