As a previous Rackspace customer, I always felt that their primary business was not server hosting. I never quite figured out if it was making donuts, or a doggie daycare, but it sure as hell wasn't server hosting.

Used them at 2 different companies in various capacities, and they were never anything more than mildly incompetent in my experience. I called them the Blockbuster of datacenter.

Google never has and probably never will do support right.

and Rackspace picks up the phone!