As far as my questions to your staff, there was a consistent back and forth until that point. I'm completely sick of dealing with this issue, and it was pretty clear that I was not getting anywhere. I also didn't want to be dealing with this over the holiday, but I didn't set the upgraded deadline as the end of December! It is pretty frustrating and stressful going back and forth and getting absolutely nowhere. I was hoping to get some perspective by posting it. I think that I've gained that perspective, and have decided to ask for a refund. I didn't want it to come to this, as I had previously been very excited about your company and product.
I feel that the "public attack" is more pointing out to people the sleazy thing that you did in inserting a new claim of ownership into an upgrade offer. I felt like this was something that your company was completely unwilling to acknowledge and that it needed to be pointed out.