Any Tencent employees here? I need your help

For the past couple of months, I have been trying to apply for a Wechat Public Account. Thus far no luck. I followed the instructions at https://admin.wechat.com and emailed to bd@wechat.com. After several attempts, I still have not received a response. Can anyone possibly alert the responsible people to this issue? You would help a lot of people (ie, everyone on this thread => http://wechatforum.com/how-to-create-a-wechat-official-account-public-account-t85-60.html). Thank you so much. Xiexie!