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This made me laugh:

...he contacted Hotmail support this morning to try to get help. Ironically, he asked them to contact him at his alternate email address, which is Gmail.

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But then this is surprisingly quick. A few years back support email could take a month... that was my experience.

+100 because we're talking about hotmail (microsoft) here.

+200 for additional bounty to have Gmail do customer support quickly too. (Oh remember the time when everyone had an adsense account? Boy that could take up to two months to get an initial reply.)

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