Hacker News Reader

I have the $30/5GB plan, and couldn't get auto payment to work via the web site after several tries. Finally I resorted to calling 611. Whatever the customer service agent did to my account finally made it stick.

Most large companies simply have no way to escalate a real bug report.

Are they still offering this plan?

Yes: http://prepaid-phones.t-mobile.com/prepaid-plans

Only 100 mins talk time though, so its not for everyone.

I got it working, but it's a huge PITA. Since their broken site keeps redirecting you to login, you need to stop the page before it finishes loading that JS. And do this for each of the ~4 screens in the flow.

I'd recommend just calling them ;)

Opening the site in Firefox avoided the redirect to login issue for me.

Have you tried calling? Their phone support is unusually good in my experience.

I've had the opposite experience - 30+ minute hold wait times every time, clueless and indifferent service personnel, incredibly annoying verification procedures.

Really? of all my bills, T-mobile is the only one I could get set up automatically. It's beautiful. They never call me, I never call them, my phone just has internet.

Just confirming that it does actually work for someone