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Except for that whole deleting e-books of customers' Kindles without telling them thing, I agree.

EDIT: I'm curious about the downvotes. I think deleting books of customers' Kindles is in direct opposition to customer service being their number one goal. I have a feeling Amazon isn't all that interested in customer service and I don't remember any super positive things about Amazon culture. What am I missing?

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Yes, in the short term it sucks that they deleted e-books, but they are doing it to make sure that in the long term, they can continue to provide a wide variety of e-books to their customers. They have to keep the publishers happy to do this.

It was a horrible mistake. But they have said that they will never do it again. Looks like they have learned their lesson. You can give them a pass for now ?

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