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Comment by dewey | Hacker News Reader

"They both have quite a reputation of being reliable and very responsive"

Have you ever dealt with their support? - I for myself am quite happy with my service (Dedicated server) so far (because I rarely had to deal with the support) but I've heard a few horror stories where some of their biggest UK customers basically got kicked out even though they stayed within the TOS and the terms they signed the contract for, or the thing about their DDoS protection kicking in, rebooting your server even though they are legit requests.

You can't beat their prices though.

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Their support by email / Internet is just nonexistent: I've never had any reply to the many messages I've sent this way. The support by phone requires you to wait about ~20 minutes until someone takes your call, but then, it's very efficient (in my case, at least).

I'm very happy I almost never have any problem with OVH (I've two DSL connections with included Hubic accounts and a few web hosting with included domain names), because the support is not great at all.

Were these recent stories ? I remember slightly lower than average service quality, but this was around 2003.

Do you have links to these "stories"?

Not exactly what dewey was referring to, but for example they unilaterally cancelled their VoIP service to a large part of their customers in Europe, without any kind of explanation.

From what i read, they said that they didn't get enough customers and revenue to justify it's existence - what other reason should there be?

And it was not sudden, they informed customers 3 months in advance.

I've been with 3 swedish voip providers that shut down after a couple of years, so i'd guess it's hard to make it work.

That's what I've read too, but there doesn't seem to be any official story. I've also read that they closed because it was being abused with services like Classicfon where you earn a few cents per hour you call them. VoIP is a crazy world.

You could try the following google, it gives you an idea:

https://www.google.com/search?q=OVH+support+site:webhostingt...

For some people a provider like OVH is "good enough", but there is a reason it is cheap.

Or that one: http://forum.ovh.co.uk/showthread.php?6555-bandwidth-VPS-pCI...

Where they basically looked at their customers and said "look, you are one of our 30% top customers in bandwidth usage, you'll have to pay from now on." Even though they (Or the company I used) were using their top of the line servers which are exactly offered for bandwidth intensive services like the ones mentioned in their forum post. So it's not really a solid company if you want to work with them long term or build a business on top of their service.

The company I'm referring to is now running their own network on their own hardware in a carrier neutral facility.

Why do you leap to OVH's defense in any thread about them?

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