But my boss keeps telling me to go look down from the helicopter, like it's some magical answer.

"Hey, iPads aren't showing some of our websites at all, I've tracked it down to IIS, I think, as every time I recycle the app pool, it shows our website perfectly, but then fucks up every time you refresh it after that."

"Ohh, that's easy, just look at the bigger picture, take a trip in the helicopter and look down"

Argh!