I have been a FD customer for many years and although it takes them awhile to react, they at least take the feedback and try to do something with it.
- Their sliced meats and cheeses usually have a sticker on them containing the slicer's number and an e-mail address asking for feedback on the slicing.
- They recently switched their egg carton packaging from a plastic bag with foam sheets to shredded, recycled cardboard.
- Their delivery trucks recently switched to all use biodiesel only.
- As this article states, they've cut down their packing and boxing materials and I expect it to get better as they switch to the returnable plastic containers.
- Throughout all of this they remain very competitive in terms of produce quality and pricing. It's cheaper and better quality than the grocery stores in my area.